Shipping & Returns

Orders are typically processed within one to two business days after payment is confirmed. Orders are not shipped or delivered on weekends or holidays. During periods of high volume, processing may take longer.

We ship via established carriers with tracking. Available methods and estimated transit times are shown at checkout. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, or customs.

Compounds requiring temperature control are packaged to preserve stability during transit. Upon receipt, store all products according to the storage conditions specified on the product page and Certificate of Analysis.

Shipping availability varies by destination. For international orders, you are the importer of record and are responsible for all duties, taxes, and compliance with local laws governing the import and possession of research materials.

Once your order ships, you will receive tracking information by email. Please allow time for the carrier to update tracking status after pickup.

If your order arrives damaged or does not arrive, contact us within seven days of the delivery or expected delivery date so we can investigate and, where appropriate, arrange a replacement.

Because research compounds are sensitive materials whose integrity depends on proper handling and storage, we generally cannot accept returns once an order has shipped. If a product is defective, incorrectly fulfilled, or damaged in transit, we will work with you to provide a replacement or refund. Approved refunds are issued to the original payment method.

To preserve product integrity, transfer temperature-sensitive items to appropriate storage immediately upon receipt. Improper storage after delivery is not covered by our replacement policy.