Privacy Policy

We collect information you provide when you create an account, place an order, or contact us, including your name, email address, shipping and billing details, institution, and order history. We also automatically collect limited technical data such as IP address, device information, and browsing activity through cookies and similar technologies.

We use the information we collect to:

• Process and fulfill your orders and provide documentation
• Communicate with you about orders, support, and account matters
• Maintain your account and order history
• Operate, secure, and improve the site and our services
• Comply with legal, regulatory, and reporting obligations
• Detect and prevent fraud or misuse

We use cookies and analytics tools to operate the site, remember your preferences, and understand how the site is used. You can control cookies through your browser settings, though some features may not function properly without them.

We do not sell your personal information. We share it only with service providers who help us operate our business, such as payment processors, shipping carriers, and analytics providers, and when required by law or to protect our rights.

If you opt in to LOCKED text messages, we collect your mobile number and a consent record (timestamp, the language you agreed to, and the page you consented on) to send order, shipping, and customer-service messages. We do not sell or share your mobile number or SMS opt-in with third parties, and we do not share them with third parties for their own marketing. We share your number only with our messaging provider (Twilio) solely to deliver these messages. You can opt out any time by replying STOP. Message and data rates may apply. See our SMS Terms for full details.

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information. To make a request, contact us through the Contact page. You may also opt out of marketing communications at any time.

We retain personal information for as long as needed to fulfill the purposes described in this policy, including legal, accounting, and reporting requirements.

Our site may link to or rely on third-party services that have their own privacy practices. We are not responsible for the privacy practices of those third parties.

Our site and products are intended for professional and institutional research use and are not directed to children. We do not knowingly collect information from anyone under 18.

We may update this policy periodically. Changes are effective when posted to this page.